Handover
Your team resolves. We do the work before that.
We frame impact, likely cause, and severity, then hand the incident over. The people who can fix it start from that brief.
How we work
Managed monitoring and managed support for applications that need it. We detect, tune, and triage, then hand you an incident ready to resolve.
The system
We watch continuously, then triage before it reaches you.
We monitor your applications continuously as a managed monitoring and managed support operation. People and advanced tooling match alerts to traffic, separate what is real, and hand your team an incident to resolve. Hygiene between incidents is part of the same work.
- 01
Detect
We monitor your applications continuously. We stand up coverage, or we run the stack you already have.
- 02
Tune
We keep alerts matched to live traffic. We own filtering and hygiene, so noise doesn’t become your team’s job.
- 03
Triage
We frame impact, likely cause, and severity before we hand anything on.
- 04
Hand over
Your team receives an incident they can resolve. We own the path from the alert to that person.
Hygiene
Monitoring stays matched to your applications
As traffic changes, we review thresholds, routes, and what counts as noise. The alerts your team sees stay worth their time.
Coverage
The hours you need
The default is United Kingdom (UK) business hours. The Critical engagement adds extended hours and around-the-clock coverage, only after we’ve proved the handover. We don’t offer overnight coverage on day one without a drill.
Stack
One operation, whichever systems you have
Bring Datadog, New Relic, CloudWatch, Grafana, or similar, or we stand coverage up for you. We run detection, tuning, and triage in one place. You get the incident as one brief.
Context
The handover includes the brief
The handover names who is affected, how severe it is, and what we already know. Stakeholder updates follow severity rules agreed up front.
Go-live
Go-live takes 2 to 3 weeks
Ops, Critical, and a shadow pilot follow the same rhythm. You move from discovery through a drill, then you sign coverage.
- 01
Discovery
We inventory services, criticality, and who resolves what we hand over.
- 02
Access and checks
We connect your monitors or ours and confirm alert routes. Where they matter, we check Transport Layer Security (TLS) and Domain Name System (DNS).
- 03
Communications and escalation
We agree channels, who owns the status page, and a priority 1 to priority 3 (P1 to P3) matrix.
- 04
Runbooks and a drill
We document the top failure modes, then run a tabletop or synthetic test before go-live.
- 05
Go live
You sign the coverage window, and we set the first monthly report template.
Talk through coverage
See engagement shapes and request discovery.