Engage with us
These are the engagement shapes. We set scope after discovery, and we price on request. Every engagement starts with a conversation.
Bring your own monitoring
Keeping Datadog, New Relic, CloudWatch, or Grafana?
See how BYO coverage watches your dashboards, fine-tunes alerts, and hands over triaged incidents. Then pick a shape below and request discovery.
Ways to Engage
Choose a starting shape
We set exact scope after we talk. There’s no published price matrix. Tell us about your applications, and we’ll shape the engagement and the commercial terms.
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Ops
Business-hours monitoring, tuning, and triage. This is the standard retainer.
Includes:
- Detection, tuning, and triage through the business day
- Handover with impact and likely cause already included
- A monthly reliability report, with thresholds kept matched to live traffic
ExtendedExtended and around-the-clock path
Critical
Tighter targets, longer coverage, and post-incident writeups.
Includes:
- Extended hours, then around the clock, after we prove the handover path
- Synthetic checks, post-incident writeups, and terms ready for a master services agreement (MSA)
- Named escalation for revenue-critical applications
One-time discovery
Reliability Audit
Paid discovery that inventories noise, gaps, and criticality.
Includes:
- A service inventory, the alert noise, and where the path to the person who can fix it breaks
- Credited toward onboarding if you proceed to Ops
- A clear recommendation, not a sales deck
Pilot before retainer
Shadow on-call pilot
A 4 to 8 week enterprise entry, before a full retainer.
Includes:
- Work alongside your on-call schedule, on the services you choose
- A test of handover quality before a retainer
- An exit with runbooks and a go or no-go recommendation
Discovery
Request discovery
Tell us about your applications. We’ll reply with next steps.